Executive Summary
O2, a holistic wellness center, was opening its second location in Dallas, Texas and searching for the most efficient and cost-effective laundry management to ensure an excellent guest experience. Partnering with hampr, an on-demand laundry service, allowed O2 to seamlessly open the Dallas location while cutting anticipated laundry costs, saving time, and improving guest satisfaction.
This case study details how hampr’s innovative and flexible laundry solution enabled O2 to streamline its operations and optimize resource allocation.
Click here to download a one-page version of the case study: O2 x hampr Case Study
Client Overview
O2 offers a variety of wellness opportunities from yoga, fitness, and dynamic pilates classes to luxurious beauty treatments. They are focused on helping clients enhance their well-being and have honed client experience to support that, including their linens for beauty treatments and towels for fitness. Given the variable nature of guest usage, laundry demands can be unpredictable, creating operational challenges for O2 staffing and quality control.
The Challenge
O2 was preparing to open the new location and needed to consider:
- High Volume: Based on their success in Aspen, CO, O2 expected to process around 850 laundry loads in a single quarter.
- Labor-Intensive: Estimated at 2 hours per load, this meant 1,700 hours of labor, taking valuable time away from other essential tasks.
- Quality Issues: The focus on wellness requires an excellent customer experience in all aspects. There was no room for inconsistent service quality.
- Confusing Costs: Other providers have extra confusing fees, making it hard to forecast how much they’ll actually be charged for each load.
Why O2 Chose hampr
O2 needed more than a traditional laundry service — it required a partner capable of addressing multiple operational pain points:
- Consistent Linen Quality: hampr’s use of high-quality detergents and rigorous cleaning standards and consistent, assigned washrs resulted in consistently fresh linens, enhancing the guest experience.
- Dynamic Adaptability: hampr’s flexible service model accommodated both high and low usage periods without locking O2 into rigid contracts. O2 scheduled 7x weekly recurring orders to ensure linens were always ready without manual scheduling.
- Transparent Process: Frequent status updates from hampr’s platform provided clear visibility into laundry operations, reducing uncertainties.
- Growth-Ready: As O2 Dallas grew, hampr’s service scaled seamlessly to meet the rising demand without compromising quality or reliability.
Results (3-Month Period)
hampr’s tailored approach led to significant improvements in cost efficiency, time savings, and service quality:
Time Savings
- 1,722 hours saved: Equivalent to 215 eight-hour workdays, enabling staff to focus on higher-value tasks, such as guest relations and property maintenance.
Cost Savings
- Total laundry billing with hampr: $13,647.
- Estimated cost using in-house staff: $22,360 (based on minimum wage of $13/hour).
- Savings: $8,713, representing a 40**% reduction** in laundry expenses.
Quality and Reliability Enhancements
- Improved workflow: Recurring orders with dedicated washrs ensured that the O2 team never had to worry about the linens or towels again.
- Dedicated commercial account support: hampr’s commercial account representative provided proactive assistance, addressing any concerns before they could escalate.
Conclusion
The partnership between O2 and hampr illustrates the transformative effect that a technology-driven, flexible laundry solution can have on a wellness center. By addressing the specific challenges of fluctuating demand and quality control, hampr not only cut costs and saved time but also elevated the guest experience. This case study showcases hampr’s ability to deliver a scalable, high-quality, and efficient laundry service tailored to the needs of wellness businesses, setting a new standard in the industry.
